The following lists illustrate the range of services we offer our customers. And the number is growing.

Professional Services
  • Further development of existing products and software
  • Escalation management & operation management
  • Operation service management centre
  • Network quality
  • Quality of service
Operation
  • Alcatel-Lucent system technology 2G & 3G
  • GSM / GPRS / EDGE equipment / LTE
  • Alcatel-Lucent IN technology
  • NG IN technology
  • Nokia Siemens network technology 2G & 3G
  • Nortel Utran
  • BSS software production services
Service Development & System Integration
  • IN system technology
  • Alcatel-Lucent OSP 2.3 & 2.4
  • Rating engine 1.7 / 2.0 / 3.0
  • Rating enabler
  • NG IN system technology
  • Pre-paid services
  • Post-paid services
  • Billing via IN platforms
  • LTE (long term evolution)
  • 4th generation
  • 3G care technology
  • IP routing
  • Alcatel-Lucent B11 BSS software
Migration
  • BSS Software Migration
  • Alcatel-Lucent system technology 2G & 3G
  • Alcatel-Lucent system technology B10
  • Alcatel-Lucent system technology B11
  • GSM / GPRS / EDGE equipment / 3G / LTE
  • Nokia Siemens network technology 2G & 3G
  • GSM / GPRS / EDGE equipment / 3G
Special activities
  • Project management
  • Arcor access projects & standard extension
  • IN replacement
  • BSS replacement
  • On-site co-ordination for turnkey and rollout activities
  • Quality of service for technology swaps
  • Operation maintenance centre – radio
  • Technical assistance centre (2. & 3. level support)
  • Operation network management for IN-BSS systems
  • Radio network engineering / Radio network optimisation
  • Mobile IN & messaging – 2G & 3G
  • Alcatel-Lucent standards
  • On request:
    • Installation & commissioning of BSS system 2G & 3G/LTE
Call Centre Customer Care & Technical Support
  • Support line 24/7
  • Call forwarding – Technical support level 2
Training
  • Professional services / Network performance
  • Radio network planning
  • New technology transfer
  • CMS (configuration management services)
  • Software production
  • Signalling (SS#7 / trace analysing)
  • Routing (TCP / IP)
  • Product training acc. to individual, project specific requirements
  • Project assessments and quality assurance
  • Long term evolution (LTE),  product training
  • 4th generation product training